jet99's Privacy Policy

jet99 is a trusted online gaming platform offering slots, live casino, and sports betting services to users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of your personal information.

This Privacy Policy ("Policy") applies to all services of the jet99 platform — the website, mobile interface, and all associated digital services. By creating an account or using the services on jet99, you are considered to have given your consent to the terms of this Policy.

jet99 collects various types of information to operate its services. This information falls into two main categories: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

When you register an account on jet99, use the services, or contact us, you may be required to provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Account password and security questions
• Records of communication with the support team

2.2 Automatically Collected Information

When you browse or use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• User gaming activity logs (transaction history, bets, win/loss records)
• Cookies and site usage analytics data
• Login times, number of page visits, and navigation patterns

jet99 uses the collected information only for the legitimate purposes listed below. It is not sold to any third party or used for marketing interests.

jet99 does not sell your personal information to any third party. However, in the following limited circumstances and under strict agreements, some information may be shared:

4.1 Service Provider Partners

With payment processors (bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure providers, and game software suppliers — only the minimum information necessary to complete the service is shared. These partners are contractually bound to keep data confidential.

4.2 Legal Obligations

If disclosure of information is required pursuant to a valid legal order, court directive, or legitimate request from a regulatory authority, jet99 is obligated to comply with that directive.

4.3 Fraud & Security

In cases of detecting and preventing fraud, money laundering, or any other illegal activity on the platform, necessary information may be shared with the relevant authorities.

4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity, provided that equivalent protections under this Privacy Policy are ensured.

jet99 uses cookies and similar technologies to improve the website browsing experience and to analyze service quality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality. Without these cookies, certain parts of the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings, such as language preference.
• Analytical Cookies: Collect statistics about site usage to help improve service quality.

5.2 Cookie Control

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

jet99 has implemented industry-standard technical and administrative measures to protect your personal information.

6.1 Technical Security

• SSL/TLS encryption is used for all data transmissions
• Stored sensitive information is kept in encrypted form
• Payment information is processed according to the highest security standards
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active

6.2 Access Control

Only authorized personnel have access to user information, and only for the purpose of operating the service. All staff are bound by strict confidentiality agreements.

6.3 Response to Data Breaches

In the event of a security breach, jet99 will promptly notify affected users and take swift action to limit the damage.

jet99 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• All information is retained for as long as the account remains active
• Even after an account is closed, certain information is retained for a defined period to meet legal and regulatory requirements
• Financial transaction records are retained in accordance with accounting and legal requirements
• Where an active dispute or legal proceeding is ongoing, the relevant information is retained until its conclusion

Once the above purposes have been fulfilled, personal information is securely deleted or anonymized.

As a jet99 user, you have several important rights regarding your own personal information.

8.1 Right to Access

You may request a copy of the information jet99 holds about you at any time. Contact the support team and we will fulfill this request as promptly as possible.

8.2 Right to Rectification

You have the right to correct any inaccurate or incomplete information in your account. Changes can be made through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be erasable due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 via live chat and email.

jet99 strictly does not provide services to persons under the age of 21. The platform is operated exclusively for persons aged 21 and above.

If it comes to our attention that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted. If you believe a minor is using jet99, please contact us immediately.

jet99 may revise this Privacy Policy from time to time. Changes may be made to this Policy due to service improvements, technological changes, or legal requirements.

In the event of changes, we will take the following steps:

• The updated version will be published on this page
• Registered users will be notified by email of significant changes
• Continued use of the platform after any changes will be considered as consent to the updated Policy

Therefore, it is recommended that you review this page regularly.

11.1 Dispute Resolution

Any dispute relating to this Policy will first be attempted to be resolved through discussion. Contact our support team to resolve any dispute.

11.2 Severability

If any part of this Policy is found to be invalid or unenforceable, the remaining parts will remain fully effective.

11.3 Entire Agreement

This Privacy Policy, together with jet99's terms and conditions, constitutes the entire agreement between the user and jet99 regarding use of the platform.

11.4 Related Documents

This Privacy Policy should be read together with jet99's other policies, in particular the Terms & Conditions and the Responsible Gaming Policy.

Contact Us

Privacy Contact

If you have any questions, comments, or concerns about this Privacy Policy, please contact the jet99 support team. We are always ready to answer all your questions.